Our Commitment to Your Privacy
Teton AI Solutions, LLC ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of any information we handle. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at tetonaisolutions.com (the "Site") or use our AI-powered services, including tools for virtual receptionists, scheduling, data entry, and automation (collectively, the "Services"). By accessing the Site or using our Services, you agree to the terms of this Privacy Policy.
We specialize in AI solutions for industries like healthcare, where data security is paramount. This policy is designed to comply with applicable laws, including the Health Insurance Portability and Accountability Act (HIPAA) for any Protected Health Information (PHI) we may process on behalf of our clients.
1. Information We Collect
Information You Provide Directly
When you contact us, schedule a consultation, subscribe to our newsletter, or engage with our Services, you may provide personal information such as your name, email address, phone number, company details, or other contact information.
Automatically Collected Information
When you visit the Site, we may collect device information (e.g., IP address, browser type, operating system), usage data (e.g., pages visited, time spent), and cookies or similar tracking technologies to improve user experience and analyze trends.
Client-Provided Data for Services
For our AI tools (e.g., virtual receptionists integrated with third-party systems like EHRs), we process data provided by our clients, which may include PHI such as names, appointment details, or contact information. We do not collect this data directly from end-users unless authorized by the client.
Third-Party Sources
We may receive information from partners or integrations as part of providing Services, but only with proper authorizations.
We do not collect sensitive personal information (e.g., financial details, racial or ethnic origin) unless necessary for a specific Service and with your explicit consent.
2. How We Use Your Information
Service Operations
To provide, maintain, and improve our Site and Services (e.g., processing inquiries, scheduling consultations, or enabling AI automations).
Communication
To communicate with you, including responding to emails, sending updates, or marketing our Services (you can opt out at any time).
Healthcare Services
For healthcare-related Services: To facilitate secure integrations, such as real-time scheduling via encrypted APIs, without storing PHI long-term. All processing is ephemeral (temporary during active use) and compliant with HIPAA.
Analytics & Security
To analyze usage patterns and enhance security (e.g., detecting fraud or unauthorized access).
Legal Compliance
To comply with legal obligations, such as responding to subpoenas or enforcing our terms.
3. How We Share Your Information
We do not sell, rent, or trade your personal information.
Service Providers
We use trusted third parties (e.g., hosting providers, analytics tools like Google Analytics) that agree to protect your data and comply with applicable laws, including HIPAA via Business Associate Agreements (BAAs).
Healthcare Integrations
With authorized partners like Retell AI or EHR vendors (e.g., CureMD) solely for the purpose of providing Services, under strict confidentiality and with client authorization.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements
To comply with laws, protect rights, or respond to legal processes.
4. Data Security and HIPAA Compliance
Security Measures
We implement reasonable security measures, including encryption (e.g., SSL/TLS for data in transit), access controls, and regular audits, to protect your information from unauthorized access, loss, or disclosure.
HIPAA/PHI Handling
We act as a Business Associate under HIPAA. We do not store PHI beyond what's necessary for active processing (e.g., during a phone call or API request). All data is handled via secure, compliant channels, and we enter into BAAs with clients and sub-processors.
Data Retention
We retain personal information only as long as needed for the purposes outlined here or as required by law. Non-PHI data (e.g., contact info) is deleted upon request; PHI is managed per client agreements.
Breach Notification
In the event of a data breach, we will notify affected parties as required by law.
5. Your Rights and Choices
Access and Control
You can request access, correction, or deletion of your personal information by contacting us at ryan@tetonai.org.
Opt-Out
Unsubscribe from marketing emails via the link in our communications or by emailing us.
Cookies & Tracking
Manage browser settings to block cookies, though this may limit Site functionality.
We do not respond to browser Do Not Track signals.
California Residents
Under CCPA/CPRA, you have rights to know, delete, or opt out of sales (we don't sell data). Contact us for requests.
HIPAA Rights
For PHI processed on behalf of clients, rights are governed by the client's Notice of Privacy Practices.
6. Children's Privacy
Our Site and Services are not intended for children under 13 (or 16 in some jurisdictions). We do not knowingly collect information from children. If we learn we have, we will delete it.
7. International Transfers
We are based in the United States (Boise, Idaho). If you are outside the US, your information may be transferred to and processed in the US, where privacy laws may differ. By using our Services, you consent to this transfer.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated effective date. Continued use of the Site or Services after changes constitutes acceptance.
9. Contact Us
If you have questions about this Privacy Policy or our practices, contact us at: