1. INTRODUCTION AND OVERVIEW

Teton AI Solutions, LLC ("Company," "we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our artificial intelligence services, or engage with our AI solutions.

Our Business: We are a comprehensive AI consulting and Software-as-a-Service (SaaS) company based in Idaho Falls, Idaho, providing AI solutions ranging from simple chatbots to complex enterprise implementations across multiple industries.

Geographic Scope: We serve clients locally throughout Eastern Idaho (Idaho Falls, Pocatello, Rexburg), regionally across the Mountain West, West Coast, Midwest, and East Coast, and nationally through remote services.

Important: By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy. If you do not agree with our practices, please do not use our website or services.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide Directly

Contact and Account Information:

• Name, email address, phone number, company name
• Billing address and payment information
• Business title and professional information
• Account credentials and login information

Service-Related Information:

• Project requirements and specifications
• Business needs assessments and consultation notes
• Industry and company size information
• Implementation preferences and timelines

Communication Records:

• Emails, phone calls, and meeting recordings (with consent)
• Support tickets and help requests
• Newsletter subscriptions and marketing preferences
• Feedback, surveys, and testimonials

Forms and Submissions:

• Contact form submissions on our website
• Free consultation requests and scheduling information
• Service interest selections and project inquiries
• Event registrations and webinar attendance

2.2 Information Collected Automatically

Website Usage Data:

• IP address, browser type, and device information
• Pages visited, time spent, and navigation patterns
• Referring websites and search terms used
• Geographic location (city/state level)

Technical Information:

• Cookies, web beacons, and similar tracking technologies
• Session IDs and authentication tokens
• Error logs and performance metrics
• Security monitoring and fraud prevention data

AI Service Usage:

• Interaction logs with AI systems and chatbots
• Query patterns and response effectiveness
• System performance and uptime statistics
• User engagement and feature utilization

2.3 AI Training and Processing Data

Client Data for AI Services:

• Business data uploaded for AI analysis or processing
• Documents, files, and datasets provided for custom AI development
• Voice recordings for AI phone receptionist training
• Customer interaction data for chatbot improvement

Analytics and Performance Data:

• AI model performance metrics and accuracy measurements
• User satisfaction scores and feedback
• System optimization and improvement data
• Aggregated usage patterns (anonymized)

2.4 Third-Party Information

Business Intelligence:

• Publicly available business information
• Industry data and market research
• Professional networking information (LinkedIn, etc.)
• Chamber of Commerce and business directory listings

Service Integrations:

• Data from integrated business systems (CRM, scheduling, etc.)
• Social media connections and interactions
• Payment processor information
• Third-party AI platform data

3. HOW WE USE YOUR INFORMATION

3.1 Primary Business Purposes

Service Delivery:

• Providing AI consulting, development, and implementation services
• Operating and maintaining our AI suites and SaaS platforms
• Processing payments and managing billing
• Delivering customer support and technical assistance

AI Development and Training:

• Developing custom AI models and solutions for your business
• Training AI systems to improve accuracy and performance
• Personalizing AI responses and recommendations
• Optimizing system performance and user experience

Communication and Support:

• Responding to inquiries and providing consultation
• Sending service updates and important notifications
• Providing technical support and troubleshooting
• Scheduling appointments and managing calendars

3.2 Business Operations

Marketing and Outreach:

• Sending newsletters with AI insights and industry trends
• Promoting relevant services and new solution offerings
• Conducting market research and customer satisfaction surveys
• Creating case studies and success stories (with permission)

Analytics and Improvement:

• Analyzing website traffic and user behavior
• Improving our services and developing new offerings
• Measuring effectiveness of marketing campaigns
• Conducting business intelligence and market analysis

Legal and Compliance:

• Complying with applicable laws and regulations
• Protecting against fraud, abuse, and security threats
• Enforcing our terms of service and legal agreements
• Responding to legal requests and court orders

3.3 AI-Specific Uses

Model Training and Development:

• Using aggregated, anonymized data to improve AI algorithms
• Training AI systems to better serve industry-specific needs
• Developing new AI capabilities and features
• Benchmarking performance against industry standards

Personalization:

• Customizing AI responses based on your business needs
• Adapting user interfaces and service recommendations
• Providing relevant content and solution suggestions
• Optimizing implementation strategies for your industry

4. INFORMATION SHARING AND DISCLOSURE

4.1 We DO NOT Sell Personal Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration.

4.2 Authorized Sharing

Service Providers and Contractors:

• Cloud hosting providers (AWS, Google Cloud, Microsoft Azure)
• Payment processors and billing services
• Email marketing platforms and communication tools
• Analytics providers and business intelligence services
• AI platform providers and technology partners

Business Partners:

• Technology integration partners (with your consent)
• Referral partners and affiliate networks
• Industry consultants and subject matter experts
• Professional service providers (legal, accounting)

Corporate Transactions:

• Business acquisitions, mergers, or asset sales
• Due diligence processes and investor relations
• Corporate restructuring or financing activities
• Successor entities and business continuity

4.3 Legal Disclosures

Required by Law:

• Court orders, subpoenas, and legal proceedings
• Government investigations and regulatory requests
• Law enforcement inquiries and national security demands
• Compliance with federal, state, and local regulations

Protection of Rights:

• Preventing fraud, abuse, or illegal activities
• Protecting the safety and security of our users
• Enforcing our terms of service and legal agreements
• Defending against legal claims and litigation

4.4 AI Data Sharing Protections

Client Data Safeguards:

• Your proprietary business data is never shared with competitors
• Custom AI models remain confidential to your organization
• Sensitive industry data is handled with appropriate security measures
• Client consent is required before any data sharing for AI training

Anonymization and Aggregation:

• General insights may be derived from anonymized, aggregated data
• Individual client information is never disclosed in analytics
• Industry benchmarks may include anonymized performance data
• AI training datasets exclude personally identifiable information

5. DATA SECURITY AND PROTECTION

5.1 Technical Safeguards

Encryption:

• Data encrypted in transit using TLS 1.3 protocols
• Data encrypted at rest using AES-256 encryption
• Database encryption and secure key management
• End-to-end encryption for sensitive communications

Access Controls:

• Multi-factor authentication for all admin accounts
• Role-based access controls and principle of least privilege
• Regular access reviews and permission audits
• Secure API authentication and authorization

Infrastructure Security:

• Enterprise-grade cloud hosting with SOC 2 compliance
• Regular security assessments and penetration testing
• Intrusion detection and prevention systems
• Real-time monitoring and threat intelligence

5.2 Operational Safeguards

Employee Training:

• Comprehensive privacy and security training programs
• Background checks for employees handling sensitive data
• Confidentiality agreements and non-disclosure requirements
• Regular security awareness updates and best practices

Data Handling Procedures:

• Secure data transfer protocols and encrypted backups
• Regular data integrity checks and validation procedures
• Incident response plans and breach notification procedures
• Vendor management and third-party security assessments

Physical Security:

• Secure office facilities with controlled access
• Locked workstations and secure document storage
• Visitor management and escort procedures
• Environmental monitoring and disaster recovery planning

5.3 AI-Specific Security Measures

Model Protection:

• Proprietary AI algorithms protected by trade secret law
• Secure model training environments and isolated processing
• Version control and audit trails for model changes
• Protection against model theft and reverse engineering

Data Processing Security:

• Secure sandboxed environments for AI data processing
• Automated data purging and retention management
• Privacy-preserving machine learning techniques
• Differential privacy and federated learning where applicable

6. YOUR PRIVACY RIGHTS AND CHOICES

6.1 Access and Control Rights

Account Management:

• Access and update your personal information
• Download copies of your data and account history
• Correct inaccuracies in your personal information
• Deactivate or delete your account

Communication Preferences:

• Opt out of marketing emails and newsletters
• Manage notification settings and frequency
• Update communication preferences and channels
• Unsubscribe from specific content categories

6.2 State-Specific Privacy Rights

California Residents (CCPA/CPRA):

• Right to know what personal information we collect and how it's used
• Right to delete personal information (subject to certain exceptions)
• Right to opt out of the sale of personal information (we don't sell)
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information

Virginia, Colorado, and Connecticut Residents:

• Right to access, delete, and correct personal information
• Right to data portability and opt out of certain processing
• Right to opt out of targeted advertising and profiling
• Appeal process for denied privacy rights requests

European Union Residents (GDPR):

• Right to access, rectify, erase, and restrict processing
• Right to data portability and object to processing
• Right to withdraw consent and lodge complaints
• Right to be informed about automated decision-making

6.3 Exercising Your Rights

How to Submit Requests:

• Email: ryan@tetonai.com with "Privacy Request" in subject line
• Phone: (208) 684-1933 during business hours
• Mail: Teton AI Solutions, Idaho Falls, ID 83402
• Online: Submit requests through our website contact form

Request Processing:

• We will respond within 30 days (45 days for complex requests)
• Identity verification may be required for security purposes
• Some requests may be limited by legal or business requirements
• No fee for reasonable requests (excessive requests may incur charges)

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies We Use

Essential Cookies:

• Authentication and session management
• Security and fraud prevention
• Shopping cart and form submission functionality
• Load balancing and performance optimization

Analytics Cookies:

• Website traffic analysis and user behavior tracking
• Performance monitoring and error reporting
• A/B testing and feature optimization
• Heat mapping and user journey analysis

Marketing Cookies:

• Targeted advertising and retargeting campaigns
• Social media integration and sharing functionality
• Email marketing effectiveness and attribution
• Lead generation and conversion tracking

Preference Cookies:

• Language and location settings
• User interface customization
• Accessibility preferences and accommodations
• Theme and display preferences

7.2 Third-Party Cookies

Analytics Providers:

• Google Analytics and Google Tag Manager
• Hotjar for user experience analysis
• Microsoft Clarity for session recordings
• Custom analytics for AI service performance

Marketing Platforms:

• LinkedIn Ads and professional targeting
• Facebook Pixel for social media advertising
• Email marketing platforms (Mailchimp, etc.)
• CRM integration and lead tracking systems

7.3 Cookie Management

Browser Controls:

• Configure cookie settings in your browser preferences
• Use private/incognito browsing modes
• Install cookie management browser extensions
• Clear cookies and browsing data regularly

Opt-Out Tools:

• Digital Advertising Alliance opt-out tools
• Network Advertising Initiative opt-out page
• Google Ads settings and personalization controls
• Platform-specific privacy settings and controls

8. DATA RETENTION AND DELETION

8.1 Retention Periods

Account and Profile Information:

• Retained while account is active plus 7 years after termination
• Business contact information retained for legitimate business purposes
• Marketing preferences retained until you opt out
• Legal compliance may require longer retention periods

Service and Transaction Data:

• Project records retained for 7 years for business and tax purposes
• Payment information retained as required by financial regulations
• Support tickets and communications retained for 3 years
• AI training data retained in anonymized form indefinitely

Website and Usage Data:

• Web analytics data retained for 26 months
• Security logs retained for 1 year minimum
• Error logs and debugging information retained for 90 days
• Performance monitoring data retained for 13 months

8.2 AI Data Retention

Custom AI Models:

• Client-specific models retained for the duration of service agreement
• Model training data purged according to contract terms
• Backup copies maintained for disaster recovery purposes
• Transfer or deletion upon contract termination as specified

Aggregated Analytics:

• Anonymized performance data retained indefinitely for research
• Industry benchmarks and trend analysis preserved
• Individual identifiers removed from long-term datasets
• Statistical insights used for service improvement

8.3 Deletion Procedures

Automated Deletion:

• Scheduled purging of expired data and temporary files
• Automatic removal of inactive accounts after specified periods
• Regular cleanup of log files and cached information
• Secure overwriting of deleted data storage locations

Manual Deletion Requests:

• Processed within 30 days of verified request
• Complete removal from active systems and backups
• Notification when deletion is complete
• Some data may be retained for legal or security purposes

9. INTERNATIONAL DATA TRANSFERS

9.1 Cross-Border Processing

Global Service Delivery:

• Data may be processed in countries where our service providers operate
• Appropriate safeguards implemented for international transfers
• Compliance with applicable data protection laws and regulations
• Standard contractual clauses used for EU data transfers

Cloud Infrastructure:

• Primary data hosting in United States with enterprise cloud providers
• Backup and disaster recovery systems may be located internationally
• Data residency preferences accommodated for enterprise clients
• Compliance with data localization requirements where applicable

9.2 Transfer Safeguards

Legal Protections:

• Standard contractual clauses approved by European Commission
• Adequacy decisions and certification programs where available
• Binding corporate rules for multinational organizations
• Regular assessment of transfer mechanisms and legal developments

Technical Protections:

• Encryption of data during international transfers
• Secure communication protocols and VPN connections
• Access controls and audit trails for cross-border access
• Regular security assessments of international processing locations

10. CHILDREN'S PRIVACY

10.1 Age Restrictions

No Services for Children:

• Our services are designed for businesses and professional use
• We do not knowingly collect information from children under 13
• Age verification may be required for account creation
• Parental consent required for any users under 18

Educational Use:

• Our Education AI Suite may be used in schools with appropriate safeguards
• Student data processed only under direct school authorization
• FERPA compliance for educational records and information
• Enhanced privacy protections for any student-related data

10.2 Parental Rights

Discovery of Child Information:

• Immediate deletion upon discovery of underage user accounts
• Notification to parents/guardians when child information is identified
• No marketing or promotional communications to minors
• Enhanced security measures for any verified minor accounts

11. SPECIFIC PRIVACY NOTICES

11.1 AI Training Data Notice

11.2 Marketing and Communications Notice

Newsletter and Updates:

• Subscribe to our "Eastern Idaho AI Insights" newsletter
• Receive implementation tips, industry guides, and local success stories
• Marketing focused on AI trends and business applications
• Opt out at any time using unsubscribe links

Promotional Communications:

• Information about new AI solutions and service offerings
• Invitations to webinars, events, and training sessions
• Industry reports and whitepapers relevant to your business
• Referral programs and partnership opportunities

11.3 Employee and Contractor Privacy

Internal Processing:

• Employee personal information used for HR and business purposes
• Contractor data processed for payment and project management
• Professional development and training records maintained
• Compliance with employment laws and regulations

Confidentiality:

• All team members sign comprehensive confidentiality agreements
• Regular training on privacy, security, and data protection
• Limited access to client information on need-to-know basis
• Background checks and security clearances where appropriate

12. PRIVACY POLICY UPDATES

12.1 Notification of Changes

Material Changes:

• Email notification to all registered users and active clients
• Prominent notice on our website and service platforms
• 30-day advance notice before changes take effect
• Opportunity to review and object to significant modifications

Minor Updates:

• Updated "Last Modified" date on this Privacy Policy
• Summary of changes posted on our website
• Continued use constitutes acceptance of updated terms
• Historical versions available upon request

12.2 Your Choices After Updates

If You Disagree:

• Stop using our services before changes take effect
• Request deletion of your personal information
• Download your data before policy changes
• Contact us to discuss specific concerns or objections

13. CONTACT INFORMATION AND PRIVACY OFFICER

13.1 Privacy Questions and Requests

13.2 Regulatory Contacts

For Legal Complaints:

• Idaho Attorney General's Office: Consumer Protection Division
• Federal Trade Commission: www.ftc.gov/complaint
• European Data Protection Authorities (for EU residents)
• State Attorney General offices for state-specific privacy laws

13.3 Service Areas and Jurisdiction

14. ACKNOWLEDGMENT AND CONSENT